“Distrust is a cancer eating away at our society. It magnifies enmity, stifles cooperation and fuels conspiracy thinking. So the question is, how do you build trust?
Within organizations, trust is usually built by leaders who create environments that encourage people to behave with integrity, competence and benevolence.
That’s not just a matter of character, but of having the right practical skills — knowing what to do in complex situations to make people feel respected and safe. Here are some practices leaders have used in their companies and organizations to build trust:
Assume excellence. The more you monitor your employees’ behavior, the more distrusted they will feel and the more distrustful they will become. Leaders who trust their employees may tell them what to do, but they let them manage their own schedules and fulfill their responsibilities in their own ways. In the 1980s, Hewlett-Packard allowed engineers to take equipment home without a lot of formal paperwork, because they had confidence they would bring the stuff back.”
David Lindsay Jr.Hamden, CT | NYT Comment:
Thank you David Brooks for another deep and challenging column. I see the paparazzi commentors here are furious that you don’t finger the Republicans, but they miss the the clear waters, in their pain and anger. Here is one of my favorite of your paragraphs: “Answer distrust with trust. People who have learned to be distrusting will resist your friendship because they assume you will eventually betray them. If you keep showing up for them after they have rejected you, it will eventually change their lives.” This wisdom alone is priceless. I inherited from my father, his six volume biography “Abraham Lincoln” by Carl Sandburg, and eventually, I read all six books. I then new Abraham Lincom better than I knew anyone in my own family. The paragraph above captures Lincoln’s political genius. He was mistreated many times in politics, and in every case reported by Sandburg, Lincoln turned the other cheek, and amazed his critics and enemies, by his willingness to foregive and forget, and reach out with kindness or helpfulness. It was two scoundrels who had betrayed him before, whom he treated with kindness, who allowed him to become the candiate for president of his new Republican party, at its ugly and divided convention. There are hundreds of examples of this advice, Answer distrust with trust, in the life of Abraham Lincoln.
David Lindsay Jr is the author of the Tay Son Rebellion about 18th century Vietnam, and blogs at InconvenientNews.Net.